AITO MEMBERSHIP

"Himalayan Kingdoms is a member of AITO, The Association of Independent Tour Operators. Established in 1976, the AITO symbol has become the hallmark of good holidays from specialist tour operators. All AlTO companies are fully bonded and governed by AITO's independent dispute settlement service, which means you are in safe hands when you book with an AITO member. The common aim of AlTO members is to provide an attractive alternative to mass-market holidays, combining high standards backed up with a more knowledgable, personal and caring service."

AITO is an association of independently-minded companies specialising in particular areas or types of holiday and sharing a common dedication to high standards of quality and personal service. AlTO defines 'quality' as "providing a level of satisfaction which, based upon the holiday information provided by the tour operator, aims to meet or exceed a customer's reasonable expectations, regardless of the type of holiday sold or the price paid".

THIS IS HOW WE AIM TO ACHIEVE IT:

ACCURATE BROCHURES
AlTO members ensure that their brochures clearly and accurately describe the holidays and services offered.

PRODUCT IMPROVEMENTS
AITO members listen to their customers and welcome suggestions for improving standards. All customers receive a post-holiday questionnaire.

FINANCIAL SECURITY
AITO takes care to ensure that all members comply with current UK Government Regulations regarding the protection of clients' money.

PROFESSIONAL SERVICE
AITO members are committed to high standards of personal service, maintained by the thorough training of employees.

ACCURATE BROCHURES
AlTO members ensure that their brochures clearly and accurately describe the holidays and services offered.

EXCLUSIVE MEMBERSHIP
AlTO has strict membership criteria which must be satisfied before new companies are allowed to join. All members must adhere to a rigorous Code of Business Practice which governs their operational conduct.

ENVIRONMENTAL ISSUES
AITO is committed to raising the level of environmental awareness within the industry.

ENVIRONMENTAL ISSUES
AND, AS A LAST RESORT in the unlikely event that a dispute between an AlTO member and customer cannot be resolved amicably, AlTO's low-cost Independent Dispute Settlement Service may be called upon by either side to bring the matter to a speedy and acceptable conclusion.

THE ASSOCIATION OF INDEPENDENT TOUR OPERATORS THE QUALITY ALTERNATIVE

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